How to ensure consistency in your business systems and processes

How to ensure consistency in your business systems and processes

Systems and processes effectively ensure that your service is consistent, meets your desired standards of quality, and can be improved. Getting them right also means that your basic regulatory compliances are being met and your risks are managed. This therefore means that having the right systems and processes are the second key pillar in achieving sustainable growth. 

The right systems encourage innovation by promoting regular improvements whilst also ensuring maximised productivity and reduced wastage. They also help your business to run as “lean and agile” as possible. 

Systems and processes are a valuable tool in helping to improve your customer service. For example, a ‘Diary of Issues’ is a system that drives quality and customer service. It consequently allows you to follow up and review any issues, therefore highlighting what you can improve in your customer service. 

Without continuous improvement you are running on autopilot, with criticism providing the only reason for change. This is reaction as opposed to planning, which is simply not sustainable. 

My suggested process is a consistent application of: 

  • Appraise – Reviewing the existing process 
  • Amend – Making the necessary changes 
  • Approve – Test the processes and confirm their usefulness with those involved 
  • Apply – Apply the newly approved process 

In embedding a culture of improvement of your systems and processes, you will have a secure foundation on which you can grow and develop your business. 

Chew on this:

How do you ensure consistency in your systems and processes? 

 

Author: Safaraz Ali
My career began in the financial services sector and since 1999, I have been involved in the world of business. I am Head of Pathway Group, which is a workforce development solutions provider. Pathway Group specialise in apprenticeship training and recruitment. I also offer independent strategy, advice, and investment for a wide range of private business sector. These include: social care, education, training, and recruitment.